Shipping Policy
Last updated: 19 October 2026
UK delivery options
| Delivery service | Order value | Price |
|---|---|---|
| Royal Mail 48 | Below £49 | £3.99 |
| Royal Mail 48 | £49 and over | Free |
| Royal Mail 24 | Any order value | £4.99 |
| Evri / InPost | Any order value | £3.99 |
Free delivery applies only to Royal Mail 48. Royal Mail 24 and Evri / InPost remain paid options on orders of £49 and over. The threshold is based on the eligible order value after discounts, excluding delivery. Services available for your address and the final charge are displayed at checkout.
Evri / InPost is one combined delivery option. The carrier used will be confirmed with your dispatch information. This option does not itself provide a locker-selection service; any collection-point delivery must be separately confirmed with you.
Dispatch and delivery
Orders are processed on working days, excluding UK bank holidays. Any specific dispatch or delivery timeframe stated on the product page, at checkout or agreed with you applies to your order. If no different period has been agreed, we will deliver without undue delay and within 30 days of your order.
Royal Mail 24 and Royal Mail 48 are service names, not guaranteed 24-hour or 48-hour delivery promises. Choosing Royal Mail 24 does not include guaranteed next-day dispatch. Delivery can be affected by bank holidays, busy periods and carrier disruption. We will contact you if we become aware of a significant delay.
Your delivery details
Please check your address and contact details before placing an order. If you spot an error, email us promptly. We will help where possible before dispatch. Any additional charge arising from a delivery-address change or redelivery will be explained and agreed with you rather than applied automatically.
Delayed, missing or damaged parcels
If your parcel is delayed, missing or arrives damaged, contact us with your order number. We will investigate with the carrier and arrange a remedy where appropriate. Our responsibility for the goods normally continues until they are received by you or someone you nominate. You do not have to resolve a lost-parcel claim with the carrier yourself.
If we miss an agreed delivery deadline, your legal rights may include setting an appropriate further deadline or cancelling, depending on the circumstances. Nothing in this policy excludes those rights.
Returns
See our Refund Policy for cancellations, returns and refunds.
Nomsy is operated by NOMSY PETS LTD. For help, email nomsypets@gmail.com or call +44 7485 159554.