Refund Policy

Last updated: 19 October 2026

Nomsy is operated by NOMSY PETS LTD. For help, email nomsypets@gmail.com or call +44 7485 159554.

Changing your mind

For eligible online purchases, you may cancel without giving a reason up to 14 days after the day you receive your goods. If an order is delivered in separate parts, this period runs from receipt of the last item. Tell us by email or another clear statement, then send the goods back within 14 days of telling us.

Please include your name, order number and the items you wish to return. Contact us for return instructions. You do not need our approval to exercise a statutory cancellation right.

Pet food and sealed packaging

Please keep unwanted food sealed, unused and stored as directed on its label. Where food is supplied with a health or hygiene seal and is unsuitable for return once unsealed, the change-of-mind cancellation right does not apply after that seal is broken. Goods that genuinely deteriorate or expire rapidly may also be exempt. These exceptions do not remove your rights if a product is faulty, damaged or not as described. Shelf-stable treats are not automatically excluded simply because they are pet food.

Return postage and condition

You pay the direct cost of returning an unwanted eligible item. Pack it securely and retain proof of postage. You may inspect goods as you would in a shop. Where permitted by law, a refund may be reduced for loss of value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. We do not charge a cancellation or restocking fee.

Refunds following cancellation

We refund eligible cancellations to the original payment method, without undue delay and no later than 14 days after we receive the returned goods or evidence that you have sent them back, whichever is earlier. We may withhold the refund until then unless we have offered to collect the goods.

If you cancel the whole order, we also refund the basic outbound delivery charge you paid. Any extra amount paid for a premium service, such as Royal Mail 24, above our least expensive standard delivery option is not refundable on a change-of-mind cancellation. No delivery refund is due where delivery was free. For a partial return, delivery charges are refunded where required by law. We do not retrospectively deduct a shipping charge because an eligible return takes your order below the free-delivery threshold.

Faulty, damaged or incorrect items

If there is a problem, please contact us as soon as reasonably possible. Photos and the batch number can help us investigate, but are not a condition of your statutory rights. Stop feeding any food you believe may be unsafe and keep the packaging. We will arrange an appropriate remedy and cover reasonable return costs where the goods are faulty, damaged or incorrect.

UK consumers normally have a short-term right to reject non-conforming goods within 30 days of delivery. For goods reasonably expected to perish sooner, this period may be shorter. Further rights, including replacement, a price reduction or a refund, may apply after this period. Opening a pack or purchasing a sale item does not remove your rights where the goods do not meet the required standard.

Pet preferences

We cannot promise that every pet will enjoy every flavour. A preference alone does not make a product faulty. Your cancellation rights for eligible goods and rights concerning faulty or misdescribed products still apply.

Optional cancellation form

To: NOMSY PETS LTD, 21 Dell Avenue, Grimethorpe, Barnsley, England, S72 7HL, United Kingdom; nomsypets@gmail.com.
I give notice that I cancel my contract for the following goods:
Order number:
Ordered on / received on:
Name:
Address:
Date:
Signature, only if sent on paper:

This form is optional. You may use any clear statement. Nothing in this policy limits your statutory rights.